Privacy Policy

Last Updated: 28/02/2025

1. Definitions

1.1. "Customer" means the person or entity who ordered services provided by Intaserve.

1.2. "Customer Service" means the relationship between the Intaserve Team and the Customer, with the purpose of assisting the Customer with a question they have asked.

1.3. "Ticket" refers to a secure electronic message sent by the Customer to Intaserve via their Intaserve Account for assistance or for any questions they may have with any Service(s).

1.4. "Service", "Service(s)" or "Services" means any product(s) or service(s) the Customer has signed up to use. This can include, but is not limited to, the provisioning of space on one of our servers and a connection to and from the internet for web, and/or FTP services to function at the level specified in the chosen service level, domain name registration or transfer or renewal, and SSL certificates. These product(s) and service(s) are identified in full within the "sign up" and "service provision" emails Intaserve has sent after the Customer requests the service. The specific details of the Services can be found by logging into the Intaserve Account or on our website.

1.5. "Intaserve", "Company" or "Business" means Nexigen Digital Pty Ltd t/a Intaserve and its Related Body Corporate.

1.6. "We", "our" or "us" refers to Nexigen Digital Pty Ltd t/a Intaserve (ACN 137 543 018).

1.7. "You" and "Your" is a reference to the Customer.

2. Why and When We Collect Your Information

2.1. Intaserve collects the information you give us either online, by email, post, facsimile, face-to-face, over the phone, or through our partners, agents, resellers, or affiliates. In most cases, the personal information Intaserve will collect from you is the personal information required in order to provide Service(s) to you. This information may include your full name, postal address, telephone number, email address, ABN or ACN, facsimile number, date of birth, and other relevant details.

2.2. We also collect your payment details, such as your credit card number, for the provision of Service(s).

2.3. Intaserve makes use of cookies on all our website properties. A cookie is a small piece of data given to your web browser by our server to store information about preferences you may have set. Cookies are also used to track certain interactions with our website and to provide a more personalised experience. You can disable cookies by turning off this functionality in your web browser. Please bear in mind that this may result in a degraded experience.

2.4. Customers can choose to apply for a .au direct domain name using a driver’s licence, passport, or Medicare card to verify their Australian presence. If customers choose to supply eligibility information using this method, all information is submitted via a secure web form, and the data is securely transmitted to the document issuer for validation. At no point do we store the data entered into the form; we’re only advised if the validation check passes or fails.

3. How We Use Your Information

3.1. We collect and use your personal information to deliver Service(s) to you. This includes the sales and technical support component of the Service(s), accounts and billing, maintenance, and any other components on which your Service(s) depend.

3.2. As an accredited domain name registrar, we are required to make available the personal information we collect from you when you register, transfer, or renew a domain name to a publicly accessible database known as a WHOIS database. The reasoning behind this is that the personal details of registrants should be freely available to all other users of the Internet. This is an industry-wide practice, meaning we are unable to control how others may use this information accessed from the publicly accessible database.

3.3. As per regulatory requirements, all accredited domain name registrars must make the WHOIS database available for bulk downloads by third parties who have entered into appropriate agreements with us.

3.4. We may also use your information to measure interactions with our Service(s), website, or products and to further develop or improve these Service(s), websites, or products. Your personal information may also be used for marketing or promotional purposes. If you do not wish to receive any marketing communication, you can opt-out by following the instructions in the communications sent to you or by contacting our Customer Care team via email at support@intaserve.au.

3.5. Any telephone conversations you have with us may be monitored or recorded in order to facilitate staff training and for verification purposes. You will always be informed prior to any telephone conversation, and by continuing with the telephone call, you grant approval.

3.6. Where you purchase Service(s) or products from us that are provided by a third party (such as SSL certificates, SEO services, etc.), we are required to collect and disclose your personal information to these providers in order for the Service(s) or products to be rendered.

4. Disclosure of Your Information to Third Parties

4.1. Any information you supply to Intaserve or any of its related entities may be shared within the group of related entities to facilitate the provisioning, maintenance, and continued use of Service(s) or products. Each related entity has the same commitment to protecting your personal information.

4.2. Your personal information may be provided to third parties to render Service(s) or products, including web hosting, email hosting, domain name registration, renewal, or transfer, and auxiliary services such as SSL certificates and SEO services.

4.3. We may supply your personal information to third parties for support, sales, billing, and administrative functions.

4.4. Intaserve and its related entities maintain strict contracts and agreements with all third-party vendors and suppliers that contain privacy and confidentiality provisions consistent with Australian Privacy Law obligations.

5. Rights and Control of Your Information

5.1. You may access the personal information we store by viewing your Account.

5.2. If you wish to change, modify, or update your personal information, this can be done via your Account.

5.3. WHOIS database information can be updated via your Account.

5.4. If you believe we hold inaccurate personal information about you or wish to modify this information, please contact our Customer Care team at support@intaserve.au for assistance.

6. Keeping Your Information Secure

6.1. The transfer and retention of any information involve a degree of risk. We take account security seriously and prioritise keeping your information secure.

6.2. We implement various technologies, policies, and applications to secure your data, including firewalls, brute-force protection mechanisms, and access controls.

6.3. You can help protect your security by using strong passwords, changing them regularly, and not sharing them.

7. Retention of Data

7.1. We will retain your personal data while your account is active and for a period after closure to comply with regulatory, tax, or compliance requirements.

8. Acceptance

8.1. The Customer accepts this Privacy Policy and related agreements upon submitting an order for Services and having that order accepted.

9. Changes

9.1. Intaserve may amend this Privacy Policy at any time. Changes take effect upon publication on our website.

9.2. Continued use of Service(s) constitutes acceptance of amended terms. If you do not accept the amended terms, you may request cancellation of your Service(s) per our Terms of Service.

If you have any questions about this agreement, please contact our Team via email at support@intaserve.au